Mitre Creates Innovative Customer Experiences With New IT Environment Based on Hitachi Vantara Solutions

Overview

Challenge

Support growth, innovation and digitalization with a more agile and secure IT infrastructure.

Solution

Implement a new hybrid data center environment based on Hitachi storage and converged solutions.

Outcome

• Ability to provide engaging digital customer experiences boosts competitive advantage.
• Seamless transition to working from home for 300 employees during COVID-19 lockdown.
• Enhanced IT security, performance and scalability.

Challenge

Supporting Company Growth and Digitalization

Mitre Realty has been constructing and developing innovative and sustainable housing in Brazil for nearly 60 years. Headquartered in Sao Paolo, the company’s commitment to customer service and focus on extensive research and careful planning sets it apart from its competitors. Mitre is ISO 9001 and PBQP-H certified in Quality Management Systems. 

With the company growing rapidly, Mitre must have an IT infrastructure that can keep up with increasing data volumes and business demands, including the need for greater digitalization and innovation. As Mitre launched its IPO (Initial Public Offering) on the stock exchange in 2020, it also has increased responsibilities to customers and investors around disaster recovery, data governance and security. 

“We pride ourselves on our customer experience, but with our legacy IT environment, our capabilities were limited,” explains Danilo Rogério Bonfim, Head of IT at Mitre Realty. “We wanted to transform our infrastructure with greater agility, performance, resilience and security to support future digital initiatives and growth.”

Solution

More Secure, Reliable and Scalable IT

After extensive research, Mitre decided to partner with Hitachi Vantara to deploy a new hybrid datacenter environment. The solution is based on Hitachi Unified Compute Platform (UCP) for Oracle, Hitachi UCP for VMware, Hitachi Virtual Storage Platform (VSP) G series with Hybrid Flash and Hitachi Advanced Server DS120. The end-to-end solution incorporates security, backup, business continuity and unified communications, and was implemented with help from Hitachi Vantara partner, Hands for IT.

“We selected Hitachi Vantara for the performance, reliability and features of its technologies,” explains Bonfim. “Thanks to Hands for IT’s expertise, combined with our internal team’s knowledge, the entire process of implementing and migrating to the new environment took just a few days.”

With Hitachi Advanced Server’s greater processing power and Hitachi Virtual Storage Platform providing enhanced storage capacity, Mitre’s core business systems now offer better performance and can support data growth. Additional Hitachi VSP storage is in place to support backup and replication to ensure that in the event of an outage Mitre can safeguard customer services and business continuity.

Outcomes

Creating Innovative Customer Experiences

With the digital transformation completed just before the global COVID-19 pandemic hit, Mitre was able to quickly and securely empower 300 employees to work from home with minimal disruption. In particular, the company’s new unified communications infrastructure and Office365 tools ensured employees could continue to communicate seamlessly with clients. 

The new environment supports Mitre’s three-year growth strategy, which is focused on enhancing client relationships with new apps, digital document signing, e-magazines, events and online self-service. Mitre started delivering on this strategy during the COVID-19 lockdown with a number of initiatives that were available to both existing and potential customers. These included online entertainment such as chefs demonstrating recipes, experts revealing how to keep your home organized and even online music concerts. 

“With the new environment, we are able to provide our customers with an experience that goes far beyond buying an apartment or responding to a financial query,” says Bonfirm. “We can now offer unique digital experiences that help improve our customers’ sense of well-being, which improves our competitive advantage.”

As well as providing the agility and flexibility for Mitre to boost its customer-facing initiatives, the new infrastructure is more scalable to cope with increasing data volumes. It offers robust security and will simplify data governance to ensure Mitre can continue to meet regulatory demands now it is listed on the stock exchange.